Refund policy

At WUDI, we want you to be completely satisfied with your order.

Returns & Refunds

Customers may request a return within 7 days of receiving their order.
Products must be unused and returned in their original condition and packaging.
Personalized or custom-made products cannot be returned unless they arrive damaged or defective.

How to Request a Refund

To request a return or refund, please contact us within 7 days of receiving your order.

You can reach us through:

Email: wudiofficialeeg@gmail.com

WhatsApp: +20 103 732 1182

Please include:

Your order number
Your name
The reason for the refund request
Photos of the product (if damaged or incorrect)

Our team will review your request and respond within 2 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will arrange a replacement or refund as appropriate.

Refund Process

Once the returned item is received and inspected, the refund will be processed.
Approved refunds will be issued using the original payment method.
Processing times may vary depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our side.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.